Bioniche Pharma restocked!
- USD $
- GBP ÂŖ
- EUR âŦ
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- CHF Fr
Bioniche Pharma restocked!
- USD $
- GBP ÂŖ
- EUR âŦ
- JPY ÂĨ
- CHF Fr
Bioniche Pharma restocked!
Refund & Returns Policy
We believe every customer deserves a fair and transparent shopping experience. This policy outlines our commitment to resolving order issues quickly, professionally, and with your satisfaction in mind.
Return Eligibility
We accept returns for items that are unopened, unused, and in their original packaging. Eligibility applies to incorrect products, damaged shipments, manufacturer defects, and shipping errors. Please contact our support team before returning any item to confirm eligibility and receive authorization.
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery. We kindly request that you provide clear photos of the damage or the incorrect product, along with your order number. We will promptly arrange a replacement or a full refund to correct the error.
Refund Process
Our refund process is designed to be simple and transparent. Once your request is approved, we initiate a refund to your original payment method. Please allow 5-10 business days for the credit to reflect on your account, depending on your bank or payment provider's processing times.
Non-Returnable Products
Due to strict health, safety, and regulatory guidelines, certain products cannot be returned once they have been opened. This includes prescription medications, opened pharmaceutical items, used medical supplies, and perishable healthcare products.
Order Cancellations
If you need to cancel an order, please contact us immediately. We can usually cancel orders that have not yet been processed for shipping. Once a package has been handed over to our courier, we are unable to stop it, but we will assist you with a return authorization upon delivery.
Processing Times
We strive to review all refund and return requests within 24 to 48 hours of submission. During peak periods, processing may take slightly longer, but we prioritize all customer requests with urgency and care.
Shipping Costs
For returns resulting from our error (such as damaged or incorrect items), we will cover the return shipping costs. For returns based on personal preference, the customer is responsible for return shipping fees. We recommend using a trackable courier service for all returns.
Contact Support
Our dedicated support team is always available to answer your questions and guide you through the refund and returns process. We are committed to providing you with clear, professional, and timely assistance.
Resolution Timeline
Request Submitted
Support Review
Approval
Refund Processed
Confirmation Sent
Frequently Asked Questions
Yes, orders can be canceled if they have not yet been picked and packaged for shipping. Please contact our support team immediately with your order number. If your order has already shipped, we cannot cancel it, but we will assist you with a return upon delivery.
We deeply apologize for any warehouse errors. If you receive the wrong item, please contact us immediately with your order number and a photo of the incorrect item. We will promptly send the correct product at no additional cost and provide a prepaid return label for the wrong item.
Once your refund is approved by our team, the transaction is initiated immediately. However, it may take 5 to 10 business days for the funds to fully reflect on your bank statement or credit card, depending on your financial institution's internal processing speed.
Due to health, safety, and hygiene regulations, we generally cannot accept returns on opened pharmaceutical or medical products. Exceptions are only made in cases of manufacturer defects or if the product arrived damaged. Please contact us to discuss your specific situation.
If the return is due to our error (damaged product, incorrect item, or defect), we will cover the return shipping costs. If the return is due to a change of mind, the customer is responsible for return shipping fees. We strongly advise using a trackable shipping method for all returns.
You can reach our support team directly through our dedicated Contact Page. We strive to respond to all enquiries within 24 hours during regular business days.
Safety & Regulatory Notice
For your safety and in compliance with strict health regulations, certain pharmaceutical products cannot be returned once they have been opened or removed from their original sealed packaging. We appreciate your understanding and cooperation in upholding the highest quality and safety standards.
Still Need Assistance?
If you have any questions about our refund and returns process, our support team is ready to provide you with a clear and timely resolution.